Shipping policy

Free standard shipping. Shipping: 3–5 business days.

Who fulfills your order

Firmwell Shop LLC is your seller and customer-support contact. We use Supliful, a third-party supplier and fulfillment partner, to prepare and ship orders. Supliful ships from a U.S. fulfillment center.

Shipping costs and destinations

Standard shipping is free, with no minimum order, to the contiguous United States and Washington, DC. We do not currently ship to Alaska, Hawaii, U.S. territories, military addresses, or international destinations. Destination eligibility is confirmed at checkout. Business days exclude weekends and carrier holidays.

Tracking your delivery

Tracking details are provided when your order ships. Allow time for the carrier to record its first scan after a label is created. Use your shipping confirmation or order-status page to follow the delivery. If you cannot find your tracking details, contact us with your order number and checkout email.

Address changes and cancellations

Check your delivery address before placing your order. Contact us immediately if a correction or cancellation is needed. Changes and cancellations are not guaranteed after fulfillment begins. Do not assume an order has been changed or canceled until we confirm it.

Delayed or missing orders

If tracking stops updating, the estimated delivery period has passed, or a package marked delivered cannot be located, contact us promptly. We will investigate with our fulfillment partner or carrier and explain the available resolution. If we cannot ship within a timeframe we have committed to, we will contact you about the delay and any applicable cancellation or refund options.

Undeliverable or unclaimed packages

An incomplete address, missed collection, or refused shipment can prevent delivery. Contact us so we can review the situation. If a new shipment is possible and additional charges apply, we will explain them before asking you to approve payment.

Contact Firmwell

Email info@firmwell.shop for assistance.